Refund & Cancellation Policy

Premium membership

Premium membership is a recurring digital subscription. Once a subscription is activated, fees are generally non-refundable. Refunds may be approved for duplicate charges, billing errors, a technical failure by us to provide the paid service, or where a refund is required by applicable law.

You may cancel future renewal at any time. Cancellation stops future recurring charges while your Premium access continues until the end of the period already paid for. We do not provide prorated refunds for unused time in an active paid period.

Deal & Introduction Concierge

The Concierge fee is for the paid requirements consultation described on the Pricing and Concierge pages. Once a Concierge call has been scheduled, the fee is non-refundable. Before a call is scheduled, refund requests are reviewed for duplicate charges, billing errors, technical failure to provide the paid service, or where required by applicable law.

Approved refunds

Where a refund is approved, we will initiate it to the original payment method within seven business days. Your bank, card issuer or payment provider may need additional time before the credit appears in your account.

Digital service and delivery

The Davos Collective sells digital services. No physical goods are shipped, so a physical shipping or delivery policy does not apply.

How to request a review

Contact us at [email protected] with the email used for payment and enough transaction information for us to locate the charge. Do not send card numbers or other sensitive payment credentials by email.